FAQ

NOXX Flashlights
P.O. Box 36
Holtwood, PA 17532

Return Policy
The limited warranty set forth below is given by Noxx Outdoor Products (“Noxx”) with respect to the ADVENTURE SERIES FLASHLIGHTS AND/OR HEADLAMPS purchased with this limited warranty. The ADVENTURE SERIES FLASHLIGHTS AND/OR HEADLAMPS purchased with this limited warranty is the only product to which this limited warranty provided by Noxx applies.

Your ADVENTURE SERIES FLASHLIGHTS AND/OR HEADLAMPS, when delivered to you in new condition in its original container, is warranted against defects in materials or workmanship as follows: for a period of one year from the date of original purchase, defective parts or a defective ADVENTURE SERIES FLASHLIGHTS AND/OR HEADLAMPS returned to Noxx, and proven to be defective upon inspection, will be repaired with new or comparable rebuilt parts or exchanged for a refurbished ADVENTURE SERIES FLASHLIGHTS AND/OR HEADLAMPS, as determined by Noxx.

This limited warranty covers all defects encountered in normal use of the ADVENTURE SERIES FLASHLIGHTS AND/OR HEADLAMPS, and does not apply in the following cases:

(a) Loss of or damage to the ADVENTURE SERIES FLASHLIGHTS AND/OR HEADLAMPS due to abuse, mishandling, improper packaging by you, alteration, accident, failure to follow operating, maintenance or environmental instructions prescribed in Noxx's user manual or services performed by someone other than Noxx. Without limiting the foregoing, water damage, sand/corrosion damage, dropping, scratches, abrasions or damage to the body or lenses, will be presumed to have resulted from misuse, abuse or failure to operate the ADVENTURE SERIES FLASHLIGHTS AND/OR HEADLAMPS as set forth in the operating instructions.
(b) Use of parts or supplies (other than those sold by Noxx) that cause damage to the ADVENTURE SERIES FLASHLIGHTS AND/OR HEADLAMPS or cause abnormally frequent service calls or service problems.

NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE ADVENTURE SERIES FLASHLIGHTS AND/OR HEADLAMPS AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE ADVENTURE SERIES FLASHLIGHTS AND/OR HEADLAMPS SHALL BIND NOXX. (SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.) NOXX SHALL NOT BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OR MISUSE OF, OR INABILITY TO USE, THE ADVENTURE SERIES FLASHLIGHTS AND/OR HEADLAMPS, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF NOXX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST NOXX BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE ADVENTURE SERIES FLASHLIGHTS AND/OR HEADLAMPS SOLD BY NOXX AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE, THE ADVENTURE SERIES FLASHLIGHTS AND/OR HEADLAMPS NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF NOXX. (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.) THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE ADVENTURE SERIES FLASHLIGHTS AND/OR HEADLAMPS, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.

You may obtain technical support for your ADVENTURE SERIES FLASHLIGHTS AND/OR HEADLAMPS by emailing: sales@noxxflashlights.com.


Warranty Information
To file a warranty claim:

 1.Returns for repair or due to manufacturer defects must go through the manufacturer.  You can receive technical support by emailing sales@noxxflashlights.com.  Return authorization for repair or replacement due to manufacturer defects must be acquired through this email.  You will need an RA number and your original dated receipt or invoice in order to make a return or receive claim service.  Any products returned to us without an RA number will not be acknowledged.

2.  Include a check for $4.00 made payable to "Noxx Outdoor Products" to help cover the cost of the return shipping.

3. All other returns must be made within 30 days from date of purchase. Only new, unopened products will be accepted as returns. Please email us at sales@noxxflashlights.com to receive a return authorization number.  A 10% restocking fee will be assessed on any returned products.

4. NO returns will be accepted on used flashlights or open packages.

IF YOU PURCHASED THE ADVENTURE SERIES FLASHLIGHTS AND/OR HEADLAMPS FROM A RETAIL STORE, PLEASE DO NOT RETURN IT THERE AS THIS WILL DELAY THE WARRANTY AND/OR REPAIR PROCESS.

If Noxx agrees that the product is defective and covered under the warranty, we will send out a repaired or replacement product. Noxx will inform the buyer in writing of any warranty claims disallowed and the reasons for disallowance. *Please note: You must save your original receipt from your authorized ADVENTURE SERIES FLASHLIGHTS AND/OR HEADLAMPS dealer as proof of purchase. It is required to return the product. Third party receipts, such as PayPal, Paypoint, etc. will not be accepted. Products returned without proof of purchase may not be warranted

Disclaimer: Noxx Outdoor Products and its affiliates will not be held responsible for any improper or illegal use of the Adventure Series flashlights and/or headlamps.

LEGAL LIABILITY AND COMPLIANCE WITH APPLICABLE LAW:
Noxx Outdoor Products assumes no liability arising from the purchase, possession and/or use of any products sold by Noxx Outdoor Products, either through itself, representatives, dealers, or any other entities selling its products. It is the sole responsibility of the buyer and not Noxx Outdoor Products, to determine and obey all applicable local, state and federal laws governing the purchase, possession and/or use of the products sold by or through Noxx Outdoor Products. Noxx Outdoor Products, is not responsible to you or any third party for any direct, indirect, special, incidental or consequential damages, arising out of use, misuse or inability to use any of our products. By purchasing Adventure Series flashlights and/or headlamps or any other products offered by Noxx Outdoor Products, the buyer represents that the products purchased will be used only in a lawful manner. Consult an attorney or law enforcement professional, regarding local, state and federal laws before purchasing. In no event shall Noxx Outdoor Products, be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data, audio or video, due to any malfunctions with its products. NOTICE: All products sold by or through Noxx Outdoor Products, may not be used to violate the privacy rights of others. In no way shall Noxx Outdoor Products, or its subsidiaries or partners be held responsible for inappropriate use of its products.

IT IS THE SOLE RESPONSIBILITY OF THE BUYER TO CONSULT LEGAL COUNSEL FOR THE INTERPRETATION OF ANY LAWS APPLICABLE TO THE AREA OF INTENDED USE OF THESE PRODUCTS.

WARNING: Adventure Series flashlights and/or headlamps should not be shone directly into your eyes. It could cause temporary blindness or damage to the eyes.